You might. As Apple alone runs the App Store and decides about cancellations and refunds, please contact the App Store support directly.

No, sorry. If you need more Mac seats, please visit your customer account, click your license, and scroll to Updates & Upgrades. Purchase additional Mac seats there.

All purchases and subscriptions made in the App Store can only get refunded by Apple. We have no access to payment information or even to look up our customers. Sorry.

To use your DEVONthink Pro or Server license for registering DEVONthink To Go, do the following:

1. Open DEVONthink To Go 4.
2. On the database list, tap the button with the three dots, then choose Settings.
3. Navigate to License.
4. Log into your DEVONtechnologies customer account.
5. In Settings > License > License choose the license you want to use and tap the checkmark button to register your copy.

Please note that your Mac license needs to be eligible for updates.

If you bought the one-time purchase on or after January 1st, 2024, you can use DEVONthink To Go 4 for free until the end of 2026. The app will then ask you how you would like to proceed: with an App Store subscription or by using a DEVONthink Pro or Server 4 license that is eligible for updates.

No, it’s a real subscription as we no longer offer one-time purchases for DEVONthink To Go. However, alternatively to an App Store subscription you can register DEVONthink To Go with a DEVONthink Pro or Server 4 license as long as the license is eligible for updates.

No, sorry. DEVONthink To Go is included only in DEVONthink Pro or Server 4 or later as long as the license is eligible for updates.

No, we are afraid. DEVONthink To Go can be used, with restrictions, for free, but to use its full functionality it requires either a subscription or a mobile seat of a DEVONthink Pro or Server for Mac license. We have moved away from monolithic upgrades every few years to delivering new functionality whenever it’s ready. To do this in a sustainable way, the App Store offers the subscriptions model.

When you decide not to extend your DEVONthink for Mac license, your app simply no longer gets updates. In the App Store this is not possible. iOS apps always receive the latest updates regardless of their licensing status. Therefore you can use your DEVONthink for Mac license for registering DEVONthink To Go but only as long as the license receives updates.