Questions and Answers
Why am I missing features I purchased?
The trial version of DEVONthink features all the functions of our top-of-the-line edition, DEVONthink Server. This allows you to try out many powerful options, shown in the menus with a blue star, like the built-in OCR, email archiving, custom metadata, and more.
When you purchase a license for DEVONthink, you will only have the features available to your specific license. If you want to continue using any of the features marked with the star, you need to purchase at least the Pro edition. When you do, you will also get the other functions except for the web sharing, unless you purchase the Server edition.
Click here for an overview about what functionality is available in which edition of DEVONthink.
Did I download the wrong edition of DEVONthink?
There is no separate download for each edition of DEVONthink, it’s just one application to download and install. It will be named DEVONthink 3 in the Finder.
Only when you have purchased a license for any edition of DEVONthink and applied a seat to the machine, it activates the chosen feature set. You can verify the edition you’re running with one of these options:
- Read the Registered to line in the splash screen, accessible via DEVONthink 3 > About DEVONthink 3.
- Click the Welcome link at the bottom of the Help > Support Assistant.
- Check the menus. For example, if you see a blue star on Data > OCR, that is a feature of the Pro or Server editions, so you’re running the Standard edition.