You may have seen concerning messages about applications, including some of ours, that won’t work on future macOS versions. But is that a cause for concern, especially for our freeware apps? Here is what you need to know. (more)
When you get a new Mac, your user account gets set up for day-to-day use. But adding a second user account has some real benefits. And while it may sound complicated, it is straightforward to do. Here we show you how to do this and why. (more)
Last week we updated our SSL/TSL security certificate. If you experience problems connecting to our sites or backend services, you can download and install the new root certificate manually. Here’s how. (more)
With our Clip to DEVONthink extension, you can easily capture web content in Google Chrome. However, if you are having trouble downloading the extension, we may have a solution for you. (more)
For some sync-related errors or when needing to modify an encryption key in DEVONthink or DEVONthink To Go, cleaning the sync data may be required. Here we show you, how to properly do this. (more)
DEVONthink databases are created to hold a large number of documents, so robustness is paramount. In addition to that, DEVONthink has a few build-in commands to check and keep your databases healthy. Here is, how to use them. (more)
When you run into an issue with an application, e.g., DEVONthink, you may think you should reinstall it. Here’s why that shouldn’t be your first step. (more)
If you are dragging and dropping emails from Apple Mail into DEVONthink, you may see a message in our Log window that importing a message failed. Here’s something you can try to resolve the issue. (more)
Quality assurance is a top priority in the development of our applications. Nevertheless, misbehavior can sometimes occur, leading to an application crashing or stalling. To investigate and fix the issue, we need a report with some information about it. Here’s how you can support us with that. (more)
Sometimes things don’t run like clockwork and you need assistance with a problem. To identify the exact cause of an issue, it can be useful for us to take a look at certain logs. Here is how you can send us these logs for DEVONthink To Go. (more)